FAQs

Do you have minimum order amount requirement?

No! We do not have order total minimums, although each product may have different Minimum Order Quantities (MOQ). Merchandise leaves our warehouse within 1-2 business days. Orders will be shipped from multiple shipping points so shipping costs may vary. Shipping and handling will be added to the cost of the order.

What is the best way to place an order?

The best way to place an order is online. You may also order by phone or fax. However, the fastest and most secure way to place orders is through our website.

Do you accept orders outside the United States?

We only accept paypal, or wire transfer via bank. You can also use a valid US credit card. Non US credit card will be declined. All foreign orders, customers responsible for all duty & custom taxes.

Do you offer discounts on large quantity orders?

Yes, we offer Bulk Discounts starting at a $500. Orders of $500+ will get you a 3% discount (use coupon code "BULK500" during checkout). Orders of $1,500+ will get you a 5% Discount (use coupon code "BULK1500" during checkout). Orders of $3,000+ will get you a 7% Discount (use coupon code "BULK3000" during checkout).

Is my personal information secure when placing orders?

Our shopping cart checkout process that contains confidential personal information is secure and your credit card information is encrypted with an additional layer of encryption.

Will I get an order confirmation?

Yes, you will receive an order confirmation email right after completing your order.

Can I pay with a check or money order?

No, We only accept Visa, MasterCard, Discover, American Express, and PayPal.

What type of payments do you accept?

We accept Visa, MasterCard, Discover, American Express, and PayPal. We find this to be the most widely used and also the most convenient. All of our customer and order information is gathered through secured web pages and the data is also encrypted to guarantee secure online.

Do you have catalogs?

Yes, we have online PDF catalogs located HERE. For a printed Catalog please email or call.

How much is shipping?

We offer FREE ground shipping for orders over $200. For Orders under $200, shipping rates will vary depending upon the shipping method you select and number of products in your order. All rates will be posted in the shopping cart.

Will I receive shipping confirmation and tracking?

All shipments will receive an email confirmation with tracking information once we ship.

When will I receive my order?

Normally, your package will be on its way within 24 hours after you place an order. Travel time will vary depending on your shipping method.

I need my order tomorrow. Is that possible?

Yes. Please contact us at 1-866-955-TIES(8437). Please make sure that your order must be completed before 12:00P.M. (E.S.T. Time)

Can I get Free Shipping to Canada or International?

No. Our free shipping option is available only for the United States (EXCLUDING AK, HI AND PR).

How long will it take to receive my refund?

We will refund all items as soon as we receive your returned items. As long as the items are returned as new, we will refund you right away with a 20% restocking fee for certain cases. You will be e-mailed a credit memo. It takes 2-3 business days for the refund to post to your credit card. For further information, please check our return policy.

Do you have a re-stocking fee?

Yes, we do. There will be 20% re-stocking fee applied for your return in most cases. For further information, please check our return policy.

Can I exchange my order?

Yes, please contact us at help@selininy.com.

Do you have a price list?

No, all of our prices are available online once you sign up for an account.

Do you have a minimum item quantity requirement?

Sometimes. Please check the minimum order quantity of each item located under the item price on the product description page.

Why is my credit card being declined?

The first thing we highly recommend you do is to contact your credit card issuer to ensure there are no outstanding issues with your credit card. In terms of common responses from your credit card issuer, there are several reasons why your credit card may have been declined. Common credit card rejection reasons: 1. Credit card companies often stop payments when new or excessive charges occur. 2. You may have reached your maximum daily/monthly spending limit 3. Your credit card has expired. 4. Your billing address on file at the customer’s credit card issuing bank address is mismatched. Street, Zip code, etc.

My credit card was charged but the payment was declined.

It's only a pending status that the transaction system has record for your transaction. In many cases, the transaction will be restored within 2 to 5 business days.

Can I receive samples?

Yes, Please see our Sample Order Policy HERE.

What are the qualifications to create and maintain a customer account to access selininy.com?

This site is a B2B (wholesale) site, intended for use by the following types of entities: stores (retailers), non-profits, educational and religious organizations. To qualify for an account, retailers must have a brick-and-mortar store, or their own branded online store. To maintain the account in good standing, retailers should not post for sale items on any online marketplace. Selini NY customer accounts based in the USA shall provide their Federal Tax ID when signing up for an account, or within 2 weeks of registration if that information is not readily available upon registration. International customers (located outside of the USA) shall provide an equivalent proof of business. Selini NY reserves the right to close any customer account if it engages in sales practices that violate this intended use policy. If there are any questions, please contact our customer service department for clarification.